Refund Policy

1. Cancellation by You

If you wish to cancel your booking, you must notify us in writing as soon as possible. Refunds depend entirely on the fare rules of your ticket:

• Fully Flexible Fares: Full refund minus our administration fee of £35 per person.
• Semi-Flexible Fares: Partial refund as determined by the airline. Taxes and airport charges are typically refundable.
• Non-Refundable Fares: No cash refund. Taxes and surcharges may be refundable. A travel credit or voucher may be offered at the airline's discretion.

2. Cancellation by the Airline

If an airline cancels your flight, you are entitled to a full refund of the ticket price, or an alternative flight at no extra cost. We will process this refund on your behalf as quickly as possible, typically within 7–14 working days of the airline processing it at their end.

3. Significant Schedule Changes

If your flight is subject to a schedule change of more than 3 hours, you may be entitled to an alternative flight or a refund. We will contact you as soon as we are informed of any significant changes.

4. 24-Hour Cooling Off Period

For bookings made more than 7 days before departure, you have 24 hours from the time of booking to cancel for a full refund, provided you have not yet received your tickets. Contact us at info@flytripsnholidays.co.uk or call 020 8178 6446 immediately.

5. Processing Times

Once a refund is approved by the airline, we process it within 5 working days. The time taken to appear in your account depends on your bank (typically 3–10 business days for credit/debit cards).

6. How to Request a Refund

Email us at info@flytripsnholidays.co.uk with your booking reference, the names of all passengers, and the reason for cancellation. Alternatively, call us on 020 8178 6446.