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from the United Kingdom

Absolutely. Our UK-based team is available 24/7 on 020 8178 6446. Many customers prefer speaking to an expert, especially for complex itineraries, group bookings, or premium cabin travel.

Refund eligibility depends on the fare type booked. Flexible fares are fully refundable; non-refundable fares may still be eligible for a travel credit or voucher. Contact us within 24 hours of booking for the most options. See our full Refund Policy for details.

Yes — we specialise in group bookings. Groups of 10+ receive dedicated support, group-negotiated rates, and flexible name change policies. Call us or visit our Group Travel page for a bespoke quote.

A valid passport (typically with 6 months' validity beyond your travel dates), the correct visa for your destination, and any required vaccination certificates. We recommend checking gov.uk for country-specific requirements before travelling.

Yes — extra baggage can be added during booking or afterwards by contacting our team. Baggage fees vary by airline and route. We'll always show the included baggage allowance before you confirm your booking.

Under UK261 regulations, you may be entitled to compensation if your flight is delayed by 3+ hours or cancelled with less than 14 days notice. Contact us immediately and we'll guide you through the claims process.